response time -> expected response time
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@ -255,7 +255,7 @@ Fig. \ref{fig:Behavior} shows the results of the behavioral measurement.
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We can consider the water dispenser and students as comprising a queueing
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system, specifically an M/G/1 queue \cite{stewart_probability_2009}.
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The response time, i.e., the time spent waiting as well as
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The expected response time, i.e., the time spent waiting as well as
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the time dispensing water, is \cite[Section 14.3]{stewart_probability_2009}%
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\begin{align*}
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W = E\mleft\{ S \mright\} + \frac{\lambda E\mleft\{ S^2 \mright\}}{2\mleft( 1-\rho \mright)}
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